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TraumaCall provides critical trauma counselling services across South Africa through our network of 1 000 + Affiliate   Trauma Counsellors.  Our Affiliate Network is comprised of psychologists, social workers and registered counsellors.
TraumaCall feels that face-to-face debriefing is most affective and that is our preference, however, if it is not convenient our counsellors also do online or telephonic sessions. Unlike many counselling services, our counsellors will come to you if that is your preference.
TraumaCall provide access to Trauma Counselling through 3 channels:

The Trauma Counselling process is an important one, as it should provide a safe and supportive environment where individuals can address the emotional, psychological, and physical effects of their traumatic experience.

Trauma counsellors are trained to help clients process their emotions, develop coping strategies, and work through the impact of their trauma on their lives. They may use a variety of therapeutic techniques, such as cognitive-behavioural therapy, eye movement desensitization and reprocessing (EMDR), and other evidence-based approaches to help clients heal from their trauma.

Our trauma counselling service aims to help individuals reduce symptoms of trauma, such as anxiety, depression, and post-traumatic stress disorder (PTSD), and to develop resilience and a sense of empowerment as they move forward in their lives.


We at TraumaCall understand that response times in the event of traumatic incidents are critical to prevent Acute Stress Disorder and Post Traumatic Stress Disorder.
ASD (Acute Stress Disorder) and PTSD (Post Traumatic Stress Disorder) often go hand-in-hand due to the similar symptoms they display.
Acute Stress Disorder is a serious condition that can set in after about 24 hours of the incident. People with this disorder are at greater risk of developing Post Traumatic Stress Disorder.

Research has shown that trauma support within the first 24 hours of the event greatly reduces the possibility of Acute Stress Disorder developing. TraumaCall focus on  providing the client with the most suited Trauma Counsellor within the first critical 24 hours  to best support our clients through their journey of recovery.


With 1 000 + Affiliate Counsellors registered to provide Counselling services, TraumaCall has the largest network of counsellors in South Africa. 
These professionals can be accessed through our smartphone app, our website or by telephone through our state of the art 24-Hour Contact Centre.


One counsellor is easily able to handle a group of up to individuals. For larger groups, however, our client service centre will send a team of counsellors.


Telephone and online counselling is extended to our clients through our state of the art 24-Hour Contact Centre. This service is invaluable for clients who are based in remote areas where immediate face-to-face counselling may not be possible.


The TraumaCall app can be downloaded from the mobile app store.
The app has many unique features such as:
The Panic button which enables users to access emergency services via our contact centre such as the police, ambulance, roadside assistance, fire response, etc. It will also inform your emergency contacts that you are in trouble and give them your exact location.
You can find a counsellor in your vicinity who can immediately assist with counselling.
The track me function allows loved ones to track each other’s location if requested.
There are emergency contacts for emergency services near you.

At TraumaCall we understand that there are many facets which play an integral role in an individuals emotional wellbeing. 
It is with this in mind that we have developed the TraumaCall ESP (Employee Support Plan) which is a comprehensive program to support employees with assistance in every facet of their lives, caring for their emotional, financial, legal, physical and mental wellbeing.
There are 10 pillars in each individual's life which are intertwined and when one of those pillars becomes unstable the others are also affected.
The 10 pillars of support within the TraumaCall ESP are:

For more information on TraumaCall ESP please contact TraumaCall:   010 020 2425